Refund policy

At Lakshmikantham Label, every garment is handcrafted with exceptional attention to detail and undergoes a carefully managed dispatch process with a packaging video before it reaches you. We are committed to ensuring that your order is prepared, quality checked, securely packaged, and delivered with the highest standards of care and so we maintain a strict policy regarding cancellations, returns, and exchanges and these measures are part of our commitment to maintaining the highest quality standards while protecting both our customers and our business from delivery-related discrepancies or fraudulent claims.

We encourage all customers to carefully review product descriptions, size information, colour details, and other specifications before placing an order.

1. RETURNS & EXCHANGES

Due to the handcrafted and exclusive nature of our products, we do not accept returns or exchanges for products that have been successfully delivered.

Products created on a made-to-order, customised, personalised, altered, or specially commissioned basis are strictly non-returnable.

Every garment dispatched by Lakshmikantham Label undergoes multiple quality inspections by our dedicated Quality Control team before packaging.

To maintain complete transparency and minimise shipping disputes, we create a dedicated packaging and dispatch video for every individual order. Each recording is documented specifically for the customer's order and the exact garment being shipped. This process allows us to verify the condition, quality, accessories, and packaging of every product before it leaves our facility.

These measures are part of our commitment to maintaining the highest quality standards while protecting both our customers and our business from delivery-related discrepancies or fraudulent claims.

2. CANCELLATION POLICY

Orders placed on our website are considered confirmed immediately upon successful payment. Once an order is placed, no cancellations or refunds will be accepted.

Each product from Lakshmikantham Label is carefully selected, handwoven and where applicable, handcrafted with embroidery as well. As our collections consist of limited and often single-piece sarees, once an order is placed, the product is reserved exclusively for you and is no longer made available for purchase by other customers. By placing an order, you acknowledge and agree to our Terms & Conditions, including our cancellation and return policy.

Once an order has been placed, it cannot be cancelled, and we do not accept cancellation requests after order confirmation. We therefore request you to carefully review your order details, delivery address and product selection before completing your purchase.

We also request customers to ensure that the provided delivery address is secure and that someone is available to receive the shipment. If you anticipate being unavailable at the provided address, please provide an alternative address where the saree can be safely received before the order is dispatched. We strongly discourage refusing delivery or allowing the shipment to remain unaccepted, as repeated transportation and return handling may subject the handcrafted saree to unnecessary movement and handling, which may affect its packaging, finish or overall condition.

Whether its a customised or a non-customised order, if an order is refused, remains unaccepted, or is returned to us due to circumstances attributable to the customer, it will be treated as a Return to Origin (RTO) and not as a cancellation. Such an RTO does not automatically qualify for a refund or store credit. Once the returned product is received and inspected, we will notify the customer. The customer may request a reattempt of delivery within 7 days of being notified, in which case the order will be re-dispatched upon payment of the applicable additional shipping and handling charges. If the customer fails to respond or make the required shipping payment within 7 days of being notified, the order will be considered fulfilled and closed, subject to applicable law, and any amount paid towards the order may be retained in accordance with this policy. No further claims, refunds, or re-delivery requests will be entertained thereafter.

3. DAMAGED & INCORRECT DELIVERIES

Our products are packaged in secure tamper-proof packaging.Please inspect the package before accepting delivery. If the package appears damaged or tampered with, refuse delivery and take a picture of the package then immediately contact us and let us know the reason.

To get any claims for any damaged product, unboxing video is mandatory. If you have accepted the non-damaged package, then also record a clear unboxing video of the sealed package which has to be clearly visible in the video. So if any product damage occurs in transit the unboxing video, photos of the outer package when its sealed with shipping label, damaged product, invoice and any other supporting information can help us investigate the issue with our shipping partner.

If you believe your order has arrived damaged during transit or you have received an incorrect product, you must notify our Customer Support team within 24 hours of delivery with the above stated unboxing videos and photos. Requests sent after the 24 hours of delivery of parcel will not be eligible for returns.

These details help us investigate the issue with our shipping partner and process claim promptly. Claims submitted without a continuous unboxing video or after the specified reporting period may not be eligible for resolution, as we may be unable to verify that the damage occurred during transit.

Every shipment is documented through detailed quality inspections and packaging videos prior to dispatch. These records form part of our verification process when reviewing claims relating to incorrect or damaged deliveries.

After reviewing the information provided, Lakshmikantham Label will determine the appropriate resolution, which may include a replacement or another suitable remedy where applicable.

If an incorrect product has been delivered, the product must be returned only after informing us regarding the damage within 24 hours of receiving the order and should be in its original, unused, unwashed and undamaged condition, along with the original invoice, tags, labels, and packaging intact. The product must be securely packaged and sent through a reliable standard courier service. The customer will be responsible for the product until it is safely received by us, including any loss or damage that may occur during return transit. So we recommend using an insured delivery service.

4. COLOUR & HANDCRAFTED VARIATIONS

Our garments are handcrafted using traditional weaving, embroidery, dyeing, and artisanal finishing techniques. Slight variations in colour, texture, weave, embroidery placement, or handcrafted detailing are natural characteristics of handmade products and should not be considered defects.

Similarly, minor colour differences caused by photography, lighting conditions, or individual screen settings do not qualify for returns or exchanges.

5. COLOUR RESTORATION

As certain handcrafted and hand-dyed fabrics may naturally soften or develop subtle colour variations over time.

6. FINAL DECISION

Lakshmikantham Label reserves the right to review every request individually. Decisions regarding cancellations, returns, RTO orders shall be made after evaluating the circumstances and supporting documentation submitted by the customer.

Our objective is to maintain the highest standards of craftsmanship, quality, and customer satisfaction while ensuring fairness and transparency throughout the process.